|Thursday, 23 May 2013
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OHD: Information Technology Department
Year 1989-April, marks the birth of the automated processes at the Manila Medical Services, Incorporated (MMSI). With Sycip, Gorres and Velayo (SGV) as the commissioned systems developer, MMSI implemented their first stand alone computerized business application; the Patient Account Receivable System (PARS) with Metrobank, Incorporated taking the lead in the project. PARS, DOS base accounts receivable (A/R) system was managed by an Accounting staff, trained at the Meralco Foundation Incorporated to provide internal systems support.
In year 1992, the General Ledger System developed by Innovative Concepts Software House was implemented. At that time, computerization projects were still managed by the Accounting Department.
It was in year 1994 that the Electronic Data Processing (EDP) came into form as a section unit of the Finance Division; with the Accounting staff manning the section and the Assistant Financial Controller as the Head. This also marked the start of the Local Area Network environment in the hospital. The main focus of the EDP operations at that time is in the DOS base financial applications covering General Ledger, Billing, Check Vouchers and Payroll modules that runs in the Novell 3.11 platform and was migrated to Windows NT 4.0 platform in February 1998.
In April 1998, MMSI management entered into a contract with Kaiser / Dela Cruz Consulting, Incorporated to develop a DOS base computerized hospital Information system known as MEDSYS, an acronym for Medical System. Five years later, on 2003 September the system was upgraded to the Windows version. In the same year, the dial-up email was implemented and the migration from Windows NT to Windows 2000 platform took place.
The EDP section finally transformed into a department in year 2005, and was named as “Information Technology Services” (ITS). After four (4) years being under the Finance Division, IT was transferred to the Operations and Hospitality Division (OHD) headed by the Hospital Administrative Director. The year marks the successful transition of the network platform from Windows 2000 to the current Windows 2003 platform.
Last year the department was formally named Information Technology Department (IT) and took a bigger step in improving the IT operations, the manual and automated systems and processes, infrastructures, security, policies and procedures, documentations and project planning and management. With the support of the MDH management, several automation projects were approved and are expected to commence within the first quarter of year 2007. Among these are the Hospital Information System (HIS), Automated Time Keeping System (@TMS), Records Management System (RMS), MDH Website. Aside from this, improvement and standardization of workstations and server took place, software audits, end-users trainings, and users request and concerns are effectively monitored and addressed. Before the year ends, it was a nerve wrecking last quarter for the department being subjected to the scrutiny of the ISO Surveillance Auditor in which we have passed with zero non-compliance.
The year 2006 is the rebirth of the IT Department. Lots of challenges, adjustments and changes are encountered. The year is the ice breaker for all the IT plans for the hospital. Since everything is almost in the can, in the year of the Pig IT Department will boar out in all the infrastructure projects that is about to start.
Philosophy and Direction
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Information Technology Philosophy
Information Technology has diversified into another discipline in the field computer science because of the immense amount of information required and produced by the present day organizations.
To define, Information Technology is a study of information process and all the inter-connecting procedures that involves in the manual and electronic preparation, collection, manipulation, computation, storage, retrieval, data transfer and its conversion to electronic forms.
To guide us in this aspect our department holds on to the following philosophies:
- To become the leading information technology innovators and the ruling service provider of quality and efficient systems, infrastructure and support in the medical and health service communities and related services.
- "Build bridges and burn gaps to create an integrated electronic community" by applying IT as a tool to productively produce and access information across and among the various sectors.
- "Keep on moving, never stop growing". Be adept in the current development in the IT community for the continuing enhancement of infrastructure, and for an effective and timely delivery of support.
- "Apply Information Technology wisely". Determine what the users need and not what they merely want. Optimize the use of IT resources by sharing devices and proper assessment of needs relevant to the nature and volume of work.
- "Garbage-In Garbage-Out". No matter how efficient a system is, if the input is incorrect therefore expect an incorrect output.
Information Technology Department Mission:
To continuously and unselfishly support, improve and innovate the basic missions of the hospital in providing holistic quality service to clients through the efficient application and management of information technology resources.
Information Technology Department Vision:
To establish an environment that would support the hospital’s vision to be the leading center of excellence and wellness in the medical field by providing a secured but easy access to information facilities and resources, continuous training and research to enhance the infrastructure that supports the strategic goals of the institution guided by the corporate social responsibilities.
The Information Technology Department
The Information Technology Department is here to assist you in this nitty-gritty of the technical aspects of technology. But we do not limit ourselves on what you need but explore on what the hospital may need. The general IT plan is to achieve the following general competencies:
- Management Information Systems Group
Management Information Systems (MIS) Group is one of the departments’ four main groups that provide business process study and analysis, software development, administration, and systems support for Manila Doctors Hospital. The team composed of IT persons whose expertise are in analysis, planning, programming, implementation and maintenance of the system developed for hospital service, management and other back-end applications.
- Network and Technical Support Group
The Network and Technical Support (NTS) Group is the IT team that provides access and support to the computing environment and resources of Manila Doctors Hospital. The group takes the responsibility of controlling, monitoring and maintaining the MDH network, internet, assets and sub-classes. Furthermore, the group manages technical duties and expertise of the Information Technology Department.
- Special Project / Research and Development Group
The group handles special projects assigned at IT and holds the responsibility in the design and development of Manila Doctors Hospital’s official website, its linkages to those subsidiary companies, government agencies and private institution. The group has the expertise to design, develop, maintain, modify and updates databases, in the worldwide web (www) environment. This has the potential to make business in the net and maintains the hospital’s integrity through religious web updates and articles.
- Training, Quality Assurance and Documentation Group
The group handles the quality IT trainings and seminars for the systems, software and infrastructure. The team is also responsible for creating test scripts and test data used in the quality assurance system testing of IT to ensure that it complies with the approved systems specifications and requirements, inclusions of standard policies and procedures, and systems controls and security are in-placed. The team composed of programmers, quality assurance people and systems writers, who take charge in the full documentation of the developed systems in compliance to the set standards.
The following are the basic functions of the Information Technology Department base on the following criteria:
- Introduce, implement and improve the IT infrastructure of the hospitals’ information systems, operations and employees capabilities in response to the constantly changing computer environment.
- Design, setup, administer and maintain the local area network, emails and internet services. Install and setup hardware, software and peripherals.
- Evaluate and monitor IT related assets acquisitions, upgrades, transfer and disposal for proper allocations base on the users functional and business needs. Provide technical recommendations for IT related purchases, replacement, and/or movement, ensuring that the specifications are in accordance to the needs and requirements of the system and function.
- Administer the maintenance and repair of IT equipment to operational status. Prevent system downtime to avoid business / operation disruption.
- Administer the hospital network setup to improve productivity and reduce cost by sharing resources and accurate and timely access to information.
- Prepare IT budget base on the annual strategic project plan of the department.
Provide Quality Service
- Provide technical support to IT related users concerns and keep them updated in the latest development in the IT infrastructure through proper orientation and training in relation to their job functions.
- Set user and hardware specification standards in relation to the user needs and functions that adhere to the approved IT budget allocation.
- Take charge in the system integration and improvement of the company systems to established coordination among users.
- Provide and manage a secured but easy access to information facilities, resources, and data vital in the decision making process of the hospital and in providing services to the clients.
- Evaluate new technology and software to determine its applicability and benefits in achieving the hospital business objectives.
- Create and implement IT policies and procedures, to form part of the company standard administrative guidelines.
- Plan, develop, implement and manage computerized business application.
- Perform daily backup operations of data files vital in the disaster recovery readiness process of the company.
Conceptualize and provide quality end-user IT training programs in the operations, proper usage and handling of the hardware, peripherals, software and other business applications.